Case Studies

£1,200

reclaimed

"It's a VERY lengthy process — just hit the cancel direct debit button on your banking app."

Michelle cancelled her direct debits by simply hitting the cancel button on her banking app. She documented the process and showed how straightforward it really is — what looked like a very lengthy process turned out to be anything but.

£22,400

reclaimed

"She goes for refunds just for fun these days."

Mrs W has been in the channel since the early days and attended Stacey's first event in Cramlington, Northumberland. She went for refund after refund — this is her 8th — totalling £22,400. She even set up her own business with the funds she reclaimed, all while being pregnant continuously since 2020. When Stacey first met her she was full of fear and following BS groups. Now it takes a lot to distract her.

£4,700

reclaimed

"Six years of non-payment. The fear disappears once you understand what a charge actually is — just a request."

After attending one of Stacey's in-person events and doing the mindset work, this member stopped paying council tax — a decision they'd been afraid to make for years. They were among the thousands who collectively helped push the running total past £5,000,000 in direct debit refunds on unlawful household bills.

£2,800

reclaimed

"Once you stop complying out of fear, everything changes."

Matt shared his experience getting from A to B without hassle after working with Stacey's community. He documented his journey and it was reshared across the Telegram channel as an example of thinking on your feet and not accepting demands at face value.

£1,965

reclaimed

"Understanding the word 'error' in the direct debit guarantee changed everything for me."

After attending the Manchester event and going through the direct debit guarantee process, this member secured a full refund using the 'error' provision. The process was simpler than expected once the mindset shift clicked into place.

£3,500

reclaimed

"I didn't realise how much I was handing over without question."

Samantha booked a 121 with Stacey to get personalised guidance on navigating the system. After working on her mindset and understanding her rights, she successfully stopped funding charges she had previously accepted as unavoidable.

£975

reclaimed

"I went in prepared. The energy company didn't know what hit them."

Anita was on the wrong tariff for her property size and had been overcharged for two billing cycles. A quick call with Stacey's one-on-one strategy session gave her the language to demand a full audit and refund.

£1,850

reclaimed

"I had no idea this was even possible. Stacey showed me the exact letters to send. Total game changer."

James discovered his smart meter had been misreporting his usage by up to 30%. Following Stacey's step-by-step reclaim strategy from her Telegram channel, he filed a formal complaint and received a full credit plus compensation.

£620

reclaimed

"Nobody tells you these things exist. Stacey does."

Linda had been billed as an estimated meter reading for over 3 years. After getting a verified reading, her supplier owed her significantly. Stacey's community helped her navigate the ombudsman process.

£2,400

reclaimed

"I cried when I saw the refund hit my account. Eight years of being robbed, and I finally got it back."

Sarah had been placed in the wrong council tax band for over 8 years. After attending one of Stacey's live events in Manchester, she learned exactly how to challenge the valuation. Within 6 weeks she had a full rebate backdated to the original error.

£480

reclaimed

"Simple process once you know how. That's the whole point — Stacey teaches you how."

Paul was being charged for a second bathroom that was removed before he moved in. He used the property evidence checklist from Stacey's resources to get the charges dropped and refunded.

£3,100

reclaimed

"Three grand back. That's a holiday. That's Christmas. That's mine."

Derek's property had been incorrectly classified after a renovation, bumping him into a higher band. He attended a live event in Liverpool and used the exact framework Stacey provided to challenge the Valuation Office. He got backdated to 2019.